Shipping & Returns

Shipping

A Note to Our Customers: While we are working hard to get your order to you as soon as possible, mail carriers are seeing longer delays in shipping due to COVID-19. The following is a message we have received from the U.S. Postal Service:

U.S. Postal Service Priority Mail products and First-Class packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts to the United States.

Standard: 2-7 business days from the date of shipment. (Monday through Friday only. Do not count weekends or holidays.)

Two-day: Two business days from the date of shipment. (Monday through Friday, do not count weekends or holidays.)

Next-day: Next business day from the date of shipment. (Monday through Friday, do not count weekends or holidays.)

Destinations outside the contiguous U.S.: Delivery time is influenced by many factors, including length of time in customs, and therefore cannot be estimated.

*Express Orders must be received no later than 12:00 p.m. Eastern Daylight/Standard Time. All orders submitted after that time will be processed the next BUSINESS day.

PO Boxes: Please be advised that we cannot ship large boxes or express orders to PO Boxes.

Please note: Items ordered together may not necessarily be shipped together. 

Flat-Rate Standard Shipping and Handling Charges - Destinations in the Contiguous U.S. Only. 

Order Amount Standard Shipping
Up to $30 $5.95
$30+ $7.95

Express Shipping and Handling Charges - Destinations in the Contiguous U.S. Only

Order Amount Two-day Shipping Next-day Shipping
Up to $19.99 $17.95 $24.95
$20 - $39.99 $19.95 $29.95
$40 - $49.99 $21.95 $32.95
$50 - $69.99 $23.95 $37.95
$70 - $74.99 $24.95 $39.95
$75 - $99.99 $24.95 $39.95
$100 - $199.99 $30.95 $40.95
$200 and up $35.95 $45.95

Shipping and Handling Charges - AE /APO, Alaska, Hawaii, Guam and Puerto Rico

Order Amount U.S. Parcel Post
Up to $19.99 $8.95
$20 - $39.99 $9.95
$40 - $49.99 $10.95
$50 - $59.99 $11.95
$60 - $79.99 $12.95
$70 - $99.99 $13.95
$100 and up $15.95

*If your order exceeds the weight limit, Customer Care may contact you with an updated shipping charge.

Note: Two-Day and Next-Day delivery options are not available outside the Contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.

Shipping and Handling Charges - Canada Only

Order Amount U.S. Parcel Post
Up to $19.99 $13.95
$20 - $39.99 $15.95
$40 - $49.99 $16.95
$50 - $59.99 $19.95
$60 - $69.99 $20.95
$70 - $99.99 $22.95
$100 and up $40.95

*If your order exceeds the weight limit, Customer Care may contact you with an updated shipping charge.

Note: Two-Day and Next-Day delivery options are not available outside the Contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.

Shipping and Handling Charges - Outside the U.S. and Canada

Order Amount U.S. Parcel Post
Up to $19.99 $24.95
$20 - $39.99 $29.95
$40 - $49.99 $32.95
$50 - $59.99 $34.95
$60 - $69.99 $36.95
$70 - $99.99 $39.95
$100 and up $60.95

*If your order exceeds the weight limit, Customer Care may contact you with an updated shipping charge.

Note: Two-Day and Next-Day delivery options are not available outside the Contiguous U.S. We do not ship partial international orders and will hold orders until all items are available for shipment. Customers may be responsible to pay duties, taxes, and/or fees on imported goods.

Returns

Satisfaction Guaranteed:

We want you to be happy with every purchase. We guarantee the quality and workmanship of every item. If for any reason you are not satisfied with your order, return it to us within 30 days of purchase for an exchange or refund. Items that are custom, personalized, or made-to-order cannot be returned or exchanged unless damaged or defective. Shipping and gift wrap charges are not refundable.

Email: [email protected]

Instructions For All Returns:

To return merchandise please contact our Customer Services department by email and return your merchandise within 30 days of the date printed on your order packing slip. Label the box according to the address below, package the items carefully, and ship using a carrier with tracking including the US Post Office or UPS. All returned items must be in their original packaging and in the condition in which they were received. *Shipping and gift wrap charges are not refundable unless item is damaged/defective.*

Defective or Damaged Items:

Please keep the original shipping container and packing material, this may be required for insurance claims. Please contact us before sending back the damaged item.

Orders Returned After 30 Days:

Orders that were delivered more than 30 days ago may not be eligible for return. Please contact us and we will determine your ability to return your item.

Exchanges:

We do not process exchanges. Upon receipt of the merchandise, we will issue a refund via the original form of payment and you must place a new order. If you were a gift recipient, we will issue a gift card for the value of the merchandise.

  1. Return the item you do not want by contacting our customer service department.
  2. Place a new order for the item that you want. You do not have to wait for us to receive the returned item to place this order.
  3. Once we receive the returned product we will process your refund within 7 - 10 business days. (Please allow additional days for refund to show back in your account, according to the regulations of your particular bank.)

Packing & Sending Your Return:

You can pack and send your return to us in just a few simple steps:

  1. Pack the items along with the packing slip securely in a box. You can use the box the items arrived in or another box, if you prefer. All returned items must be in their original packaging and in the condition in which they were received.
  2. Write the following address on the package:

    Fulfillment Center
    615 East Westinghouse Blvd.
    Charlotte, NC 28273

  3. Take the package to the post office or shipping center. *If the return is not the result of our error, the shipping cost of the returned item will be your responsibility.